Terms of service

Welcome to WENMOM. These Terms of Service govern your use of our website and any purchases made through our online store.

By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.

1. Online Store Terms

By using this website, you confirm that you are legally able to enter into a purchase agreement or are using the website with the permission of a parent or legal guardian where required.

You may not use our website, products, or services for any unlawful or unauthorized purpose.

2. Products and Availability

WENMOM offers children’s clothing and related products through our online store.

We make every reasonable effort to display product colors, designs, sizes, descriptions, and images as accurately as possible. However, actual colors may vary slightly depending on your device, screen settings, lighting, or photography.

All products, sizes, and designs are subject to availability.

WENMOM reserves the right to:

  • Limit product quantities

  • Discontinue products without prior notice

  • Update product information when necessary

  • Correct errors in product descriptions or pricing

  • Refuse or cancel an order where there is an error in pricing, stock availability, or product information

3. Product Sizing

Customers are responsible for reviewing the available sizing information before placing an order.

Children’s sizing and fit may vary depending on the design, cut, and individual child.

We recommend reviewing our size guide or contacting WENMOM if you need assistance selecting the correct size.

For sizing assistance, contact:

Email: wenmom802@gmail.com
WhatsApp / Phone: +92 321 6319880

Any size exchange will be handled according to our Return & Refund Policy.

4. Prices

All prices displayed on the WENMOM website are shown in the currency indicated on the store.

Prices may change at any time without prior notice.

The price applicable to your order will normally be the price displayed at the time your order is placed, except where an obvious pricing, technical, or system error has occurred.

Any applicable shipping or delivery charges will be displayed during the checkout process or communicated where applicable.

5. Orders

Placing an order through our website does not automatically guarantee acceptance of that order.

WENMOM reserves the right to refuse, limit, or cancel an order where necessary, including in cases involving:

  • Product unavailability

  • Incorrect pricing

  • Incorrect product information

  • Incomplete customer information

  • Suspected fraudulent activity

  • Payment issues

  • Technical or system errors

If there is an issue with your order, WENMOM may contact you using the information provided at checkout.

Customers are responsible for providing complete and accurate:

  • Name

  • Phone number

  • Email address

  • Delivery address

  • Payment information

WENMOM is not responsible for delivery problems caused by incorrect or incomplete customer information.

6. Payments

Customers must use one of the payment methods made available by WENMOM.

Available payment methods may include options displayed during checkout or communicated by WENMOM.

Customers are responsible for providing accurate payment information and completing payment according to the selected payment method.

Where applicable, WENMOM may verify payment before processing or dispatching an order.

7. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

Any delivery times provided by WENMOM are estimates and may be affected by circumstances outside our reasonable control, including:

  • Courier delays

  • Public holidays

  • Weather conditions

  • High order volumes

  • Remote delivery locations

  • Incorrect delivery information

Customers are responsible for ensuring that the shipping address and contact information provided at checkout are correct.

For questions regarding delivery, contact:

Email: wenmom802@gmail.com
WhatsApp / Phone: +92 321 6319880

Please review our Shipping Policy for complete delivery information.

8. Exchanges and Refunds

WENMOM currently operates an exchange-only policy.

We do not offer cash refunds or refunds to the original payment method, except where required by applicable law.

Eligible exchange requests must be made within 5 days of receiving the order.

Items must satisfy all eligibility requirements stated in our Return & Refund Policy.

Customers are responsible for reviewing the Return & Refund Policy before placing an order.

9. Wrong, Damaged or Defective Items

Customers should inspect their order after receiving it.

If you receive an incorrect, damaged, or defective item, please contact WENMOM within 5 days of delivery.

You may be asked to provide:

  • Your order number

  • Details of the issue

  • Clear photographs or videos of the product

Approved replacements will be processed according to our Return & Refund Policy.

10. Website Information

WENMOM makes reasonable efforts to ensure that information on our website is accurate and current.

However, occasional errors may occur in:

  • Product descriptions

  • Prices

  • Product images

  • Promotions

  • Stock availability

  • Size information

  • Delivery information

  • Other website content

WENMOM reserves the right to correct errors, inaccuracies, or omissions and to update information at any time.

11. Promotions and Discount Offers

WENMOM may occasionally provide discount codes, free-shipping offers, promotional campaigns, or special offers.

Promotions may:

  • Have an expiry date

  • Apply only to selected products

  • Require a minimum order value

  • Be limited to one use per customer

  • Be unavailable with other promotions

WENMOM reserves the right to modify, suspend, or discontinue promotions where permitted by applicable law.

12. Intellectual Property

Unless otherwise stated, all content displayed on the WENMOM website is owned by or licensed to WENMOM.

This may include:

  • The WENMOM name and logo

  • Product photographs

  • Graphics

  • Website design

  • Written content

  • Product descriptions

  • Marketing material

  • Visual designs

You may not copy, reproduce, distribute, modify, publish, commercially exploit, or use this content without prior permission from WENMOM or the applicable rights holder.

13. Prohibited Uses

You may not use the WENMOM website or services:

  • For unlawful or fraudulent activities

  • To make unauthorized transactions

  • To interfere with website security or operation

  • To introduce viruses, malicious code, or harmful software

  • To collect website or customer information without authorization

  • To impersonate another individual or organization

  • To violate intellectual property rights

  • To misuse promotional offers or payment methods

WENMOM reserves the right to restrict access to the website where misuse is suspected.

14. Third-Party Services

WENMOM may use third-party services to operate the online store, including:

  • Shopify

  • Payment service providers

  • Delivery and courier companies

  • Analytics providers

  • Email or messaging services

  • Social media platforms

These third-party services may operate under their own terms, privacy policies, and conditions.

WENMOM is not responsible for third-party websites or services that are outside our reasonable control.

15. Privacy

Your use of the WENMOM website is also subject to our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, used, stored, and shared when you visit our website or place an order.

Please review the Privacy Policy available on our website.

16. Limitation of Liability

To the maximum extent permitted by applicable law, WENMOM will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.

Nothing in these Terms is intended to exclude or limit any legal rights or liabilities that cannot lawfully be excluded.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold WENMOM harmless from claims, losses, damages, or expenses resulting from your unlawful misuse of our website or violation of these Terms.

18. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.

19. Termination

WENMOM reserves the right to restrict or terminate access to the website where a user:

  • Violates these Terms

  • Engages in fraudulent activity

  • Misuses the website

  • Attempts unauthorized access

  • Engages in unlawful conduct

20. Changes to These Terms

WENMOM may update these Terms of Service from time to time.

The latest version will be published on this page.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms where permitted by applicable law.

If you have questions about these Terms of Service, please contact WENMOM:

Business / Legal Name: WENMOM  
Email: wenmom802@gmail.com
WhatsApp / Phone: +92 321 6319880
Business Address: Satyana Road Faisalabad,Pakistan