Shipping policy

Thank you for shopping with WENMOM. We aim to process and deliver every order as smoothly and efficiently as possible.

Please review our shipping terms before placing your order.

Order Processing

Orders are generally processed within:

  1–2 BUSINESS DAYS

Orders placed on weekends, public holidays, or during high-volume periods may require additional processing time.

Once your order has been dispatched, you may receive an order or shipment update through SMS, WhatsApp, email, or another available communication method.

Delivery Time

Estimated delivery time is:

3–5 BUSINESS DAYS

Delivery times are estimates and may vary depending on your location, courier operations, public holidays, weather conditions, or circumstances outside WENMOM's reasonable control.

Delivery Areas

WENMOM currently delivers to:

ACROSS PAKISTAN

Delivery to remote or less accessible locations may require additional time.

Shipping & Payment Charges

Cash on Delivery (COD)

Cash on Delivery orders are subject to a Rs. 300 delivery fee.

The applicable COD delivery charge will be shown or communicated as part of your order.

FREE Shipping on Prepaid Orders

Customers receive FREE shipping when the full order amount is paid in advance using any of the following payment methods:

  • Bank Transfer

  • EasyPaisa

  • JazzCash

There is no standard delivery charge on eligible prepaid orders made using these payment methods.

Prepaid orders may be processed after successful payment verification.

Payment Verification

For prepaid orders, customers may be required to provide payment confirmation or transaction details.

WENMOM may verify the payment before processing or dispatching the order.

Please ensure that the correct order amount is transferred using the payment instructions provided by WENMOM.

Cash on Delivery Order Confirmation

WENMOM may contact customers to confirm Cash on Delivery orders before dispatch.

Please provide an active phone number when placing your order so our team or courier partner can contact you if necessary.

Orders that cannot be confirmed may be delayed or cancelled.

Customer Information

Customers are responsible for providing accurate and complete:

  • Full name

  • Phone number

  • Delivery address

  • City and area

  • Email address, where applicable

Incorrect or incomplete information may result in delivery delays or an unsuccessful delivery attempt.

Order Tracking

Where available, tracking information or shipment updates may be provided after your order has been dispatched.

For assistance with an order, please contact WENMOM and provide your order number.

WhatsApp / Phone: +92 321 6319880
Email: wenmom802@gmail.com

Delivery Delays

While we make every reasonable effort to deliver orders on time, delays may occasionally occur due to:

  • Courier delays

  • Public holidays

  • Weather conditions

  • High order volumes

  • Remote delivery locations

  • Incorrect or incomplete delivery information

  • Circumstances outside our reasonable control

If your order is significantly delayed, please contact our customer support team for assistance.

Incorrect Shipping Information

Customers are responsible for checking their shipping information before submitting an order.

If an order is returned because of an incorrect or incomplete address, unreachable phone number, or other customer-provided information, additional delivery charges may apply if the customer requests re-delivery.

Failed or Refused Deliveries

If a customer is unavailable to receive an order, refuses delivery, or the courier is unable to complete delivery, the parcel may be returned to WENMOM.

If the customer requests the parcel to be dispatched again, additional delivery charges may apply.

Damaged, Defective or Incorrect Orders

If you receive an incorrect, damaged, or defective product, please contact WENMOM within 5 days of receiving your order.

Please provide:

  • Your order number

  • Details of the issue

  • Clear photographs or videos where required

Approved replacements will be handled according to our Return & Refund Policy.

Exchange Shipping

For a regular size or product exchange, the customer is responsible for the courier charges required to send the original item back to WENMOM.

Once an eligible exchange has been received, inspected, and approved, WENMOM will dispatch the replacement item without additional delivery charges.

Please review our Return & Refund Policy for complete exchange terms.

Contact Us

If you have questions regarding shipping, delivery, payment, or your order, please contact:

Business Name: WENMOM
Email: wenmom802@gmail.com
WhatsApp / Phone: +92 321 6319880
Business Address: Satyana Road Faisalabad, Pakistan