Refund policy

At WENMOM, we want you to be satisfied with your purchase. If you need to exchange an item, please review our policy below before sending anything back.

5-Day Exchange Policy

Customers may request an exchange within 5 days of receiving their order.

To be eligible for an exchange, the item must be:

  • Unused and unworn

  • Unwashed

  • In its original condition

  • Returned with its original tags and packaging intact

Items that have been worn, washed, altered, used, or damaged after delivery will not be eligible for exchange.

Exchange Only — No Refunds

WENMOM currently offers exchanges only.

We do not offer cash refunds or refunds to the original payment method.

All exchanges are subject to the availability of the requested size or product.

Size or Product Exchange

If you ordered the wrong size or would like to exchange your item for another available size or product:

  • Contact WENMOM within 5 days of delivery.

  • The customer is responsible for the courier charges required to send the original item back to WENMOM.

  • The returned item must meet all exchange eligibility conditions.

  • Once the item has been received and approved, WENMOM will dispatch the replacement item without additional delivery charges.

If the requested replacement size or product is unavailable, our team will contact you regarding the available exchange options.

Wrong, Damaged or Defective Items

If you receive an incorrect, damaged, or defective item, please contact WENMOM within 5 days of delivery.

Please provide:

  • Your order number

  • Details of the issue

  • Clear photos or videos of the item where required

The item must be sent back to WENMOM for inspection.

Once the returned item has been received and the issue has been verified, WENMOM will arrange an approved replacement and dispatch the replacement item without additional delivery charges.

How to Request an Exchange

To request an exchange:

  1. Contact WENMOM within 5 days of receiving your order.

  2. Provide your order number and reason for the exchange.

  3. Our team will provide the exchange instructions and return address.

  4. Send the item to the provided return address.

  5. Once the item has been received and inspected, we will process the approved exchange.

  6. The replacement item will then be dispatched without additional delivery charges.

Exchange Contact Details

WhatsApp / Phone: +92 321 6319880

Please do not send an item back before contacting our team and receiving the appropriate return instructions.

Exchange Conditions

WENMOM reserves the right to refuse an exchange if:

  • The exchange request is made more than 5 days after delivery.

  • The item has been worn, washed, used, or altered.

  • The item has been damaged after delivery.

  • Original tags or packaging are missing.

  • The returned product does not meet our exchange requirements.

Shipping Charges for Exchanges

For regular size or product exchanges, the customer is responsible for the cost of sending the item back to WENMOM.

Once an exchange has been approved, WENMOM will cover the delivery charges for sending the replacement item to the customer.

Important Note

We recommend reviewing product details and selecting your size carefully before placing an order.

If you are unsure about sizing, please contact us before ordering:

WhatsApp: +92 321 6319880
Email: wenmom802@gmail.com

By placing an order with WENMOM, you acknowledge and agree to the terms of this Return & Refund Policy.